– As a small and independent brand, we produce watches in rather small batches – up to 20-30 pieces per month. We never allow any part of our manufacturing process to be outsourced, since our goal is to provide the best possible quality of the product. Lately, the number of orders has surpassed our manufacturing capacities and due to that reason we decided to randomly pick customers from the waiting list every month.

– The price for each of our products increases by $1 every day. Unlike other manufacturers, we don't change prices whenever we want, so our customers know exactly how much our products will cost at any time.

– Gelfman AG was established on 12 November 2014. Since then, we have been working on design, engineering and manufacturing of the products which are now available for purchase on our website. The process of testing and debugging was the most time-consuming, but it's crucial for us, because it helps reduce potential problems in the future.

- We perform all the design work and engineering in Switzerland. It's very helpful that we have contractors with a long history in watchmaking business. In-house manufacturing and assembling is performed in Russia. Huge thanks to Konstantin Chaykin, a famous Russian independent watchmaker, who has been a great help to us as a consultant.

– Production cost of the IN-16 Nixie's case, manufactured to meet the highest quality standards, is higher than the most expensive nixie wristwatches on the market. As for the hardware that we use in our watches – it is way more complex than those of our watchmaker friends, since our watches can be connected to a computer and they work on our own software which can be remotely updated and, finally, they offer many more exclusive functions. All these factors affect the final price.

– Unfortunately our stock is very limited and we don't have enough products to work with dealers.

– We have 8 employees working in our company at the moment.

– It hugely depends on the settings and how often you turn the watch on to tell the time. We ran some tests and established that in average our watch needs to be recharged every 5 days.

– Our watch cases are produced from the most scratch-resistant steel (some of the versions also have a 3-ply PVD coating), so their durability meets the highest watch manufacturing standards and is as good as the one offered by the top brands.

– The crystal has a sapphire coating which ranks 9-10 on the Mohs hardness scale, which means that it has a great scratch-resistance. The crystal is also provided with an anti-glare coating, so you could tell the time in direct sunlight.

– We use our in-house designed magnetic charging cable similar to Apple MagSafe. It has a USB type A connector.

– Yes, you can. Our nixie watches don't create any disturbances for the communications during the flight, although they attract great interest when you go through security screening at the airport.

– Yes, you can.

– According to the manufacturer, our nixie tubes have more than 5,000 hours of life time. Since nixie tubes in our watches are not permanently kept turned on and are only shining for about 5 minutes a day on average, they should last for 150 years. Please note that as with any other product, some of the nixie tubes can be faulty, that's why we test every watch before sale within a month. In any case, if you experience any problems with our nixie tubes within the warranty period, we will replace them free of charge.

– Yes, if there is a watch available for sale after you were added to the waiting list, you'll receive an email from us with information about how to order the watch and a link to various payment options.

- Payments are accepted via credit card (Visa, Mastercard, American Express, Unionpay) or wire transfer.

– Once your payment is received and goes through a high risk processing, your order will be shipped within 5 working days.

– All orders are shipped from Switzerland by any suitable delivery company.

– We ship worldwide, except for the countries which are restricted for all carriers shipping out of Switzerland.

– Customers pay for shipping at checkout.

– Yes, the shipping insurance option is available, this is to be further discussed with a delivery company.

- Most nations outside the EU charge customs duties when importing goods. If there appears to be any additional customs duty or import taxes of your country, you'll need to pay them when you receive the goods.

- As soon as your order is ready to be shipped out we will send you a shipment confirmation email with the delivery information and a link to track your order online.

- All cancellations must be requested within 24 hours of placing your order. If you would like to cancel your order, please email us at info@gelfman.ch

– Please note that we only accept returns of damaged or defective products. Customer requests for return are discussed on a case-by-case basis.

– Prices on our website are quoted in CHF, USD, EUR and GBP, and you're free to choose any currency you like. If you choose to pay with another currency, the price will be converted according to your card issuer's own exchange rate, and the final price can be slightly different from ours.

– Yes, we totally support crypto!

– Yes, there is a 1-year manufacturer's warranty from the day of purchase on all watches we offer.

– You can request warranty service by contacting us via info@gelfman.ch. If your issue cannot be resolved remotely, you will need to ship the watch to our office for maintenance. All warranty repairs are performed by us free of charge.

– Yes, if a nixie tube burns out within the warranty period, we will replace it, given that it hasn't experienced any impacts.

– Yes, you can send us your watch for maintenance even after the warranty period expires. All maintenance will be performed at cost price, since we value our customers.

– Yes, you can, we have a variety of spare parts for maintenance in stock.