Our watches are non-refundable, but if you discover a malfunction, please contact our customer service at info@gelfman.ch
Unfortunately, there is always a risk of damage during the shipping. And even the best packaging would not withstand certain circumstances. Please note, that you acquire ownership of the watch and take full responsibility for the risks associated with the watch from the moment when the watch is delivered to you by the shipping company. The shipping company is responsible for notifying you of the arrival of your item.
All visible defects of the watch shall be checked by the shipping company before shipping the watch. You need to visually inspect the watch at the moment of receiving it from the shipping company.
We provide a one-year warranty on all our products (including the Nixie Tubes). If you discover any defects or a breakdown within the warranty period, we will have your watch repaired or replaced if necessary.
Your warranty is activated when you connect your watch to your computer for the first time.
Carefully examining the watch
Securing every screw with love and care
Attaching straps with precision
Cleaning the watch for a flawless finish
Checking for perfection of movement
Placing the timepiece on a velvet cushion
Documenting the watch's history with care
Taking photos of the watch as memories
Polishing the watch case to a brilliant shine
Conducting one last quality check
Packing the watch on its journey to your collection
Sending a thank-you note for your trust and support
Saying goodbye as the watch leaves
